Reference

tunggaljitu Privacy Policy for Your Account

Our Privacy Policy explains what we collect when you open an account, use the mobile browser lobby, or connect DANA, OVO, GoPay and QRIS.

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CONTACT PATH

Where to Ask About Your Privacy

A clear contact route helps you act on this Privacy Policy instead of searching through account screens. We can help you identify the data connected to your account, explain a wallet reference, record a correction request or clarify a cookie setting. Use the support route linked from the account and cashier areas, and include the phone number or payment reference that matches your request. We will ask only for details needed to locate the correct record.

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Account privacy request

Send a request through our account support path when you want to ask what personal data is held, correct a phone detail or understand how account access records are used.

Wallet reference check

If a DANA, OVO, GoPay or QRIS reference appears unclear, share the relevant receipt details through support. We use the reference to locate the matching account record and explain its status.

Cookie and device help

When a mobile browser remembers an old setting or sign-in signal, contact us from the same account path. We can explain the cookie choice and the device data connected with that request.

DATA PRACTICE

Account, Cookie and Device Controls

We keep this Privacy Policy practical by linking each data category to a real account action. Phone verification supports account access, wallet references support payment matching, and device signals help us investigate…

Data collection

We collect the details you enter for an account, phone verification results, sign-in activity, device signals, support messages and payment references. The Privacy Policy links each category to its operational purpose.

Cookie handling

Cookies and similar browser storage can remember a session or preference on your phone or desktop. You can clear browser data, although doing so may require another account sign-in and fresh settings.

Account security

Phone verification and sign-in records help us check that an access request belongs to the right account. We may ask for matching account details before discussing personal or wallet-linked records.

Retention period

We retain account, payment and support records only for the period needed for security, service handling, legal duties or disputes. The applicable period can depend on the record type and local requirements.

Change requests

You can ask us to correct inaccurate account details or clarify how a record is used. Include the account contact and a short description so our support path can locate the right entry.

Privacy contact

For a privacy question, use the account support route and state that your request concerns the Privacy Policy. We will explain the next step and request only the details needed to respond.

Privacy Policy Questions for Indonesia

These Privacy Policy answers address the account, wallet and device questions you may have before opening an account. We keep the wording tied to the actual steps used on the Indonesia service, including phone verification, mobile browser access and payment references. If your situation is not covered, contact us through the account support path and mention the relevant record.

It covers account details, phone verification, sign-in activity, cookies, device signals, support messages and payment references. It also explains why these records are used, how long they may be retained, when they may be shared and how you can request access or correction.

Yes. The Privacy Policy covers payment references and status details connected with DANA, OVO, GoPay and QRIS. These records help us match a wallet action to your account and answer a receipt or status question without treating the payment data as unrelated account content.

Phone verification helps connect an account access request with the contact detail supplied during registration. It also supports account security when you ask about personal or wallet-linked records. We describe this use in the Privacy Policy before the required access step is completed.

Your mobile browser may store a session cookie, preference or device signal used to keep an account step working and investigate unusual access. Clearing browser data can remove that setting and may require another sign-in. The Privacy Policy explains these categories and purposes.

Use the account support route and state that you want a Privacy Policy correction. Include the account contact and identify the inaccurate detail, such as a phone record or payment reference. We may ask for matching details before changing a personal account record.

You can submit a removal request through the privacy contact path, where local law permits. We will assess the record type and any continuing security, legal or dispute need. Some data may need to remain for a defined retention period before deletion or anonymisation.

Yes. You can read this Privacy Policy before opening an account and use the support path for a question about collection, retention or payment records. Account access and eligibility depend on local law, so required checks may apply before the service is available.

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